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General Data Protection Rules

  • Data will be held and controlled by Metalacre Ltd. trading as Napton Narrowboats. Contact details can be found on our contact page.
  • Our legal grounds for processing your data is to provide you with the services you request, such as availability enquiries or making a booking. Any use of your data for marketing / newsletters will be by your explicit consent.
  • We will also provide such information as necessary to our bookings partners (Hoseasons, Waterways Holidays) to enable them to complete their obligations. We will not provide your information to other third parties, unless required to by law.
  • We may transfer some of your data internationally, should it be needed at our overseas holiday base to fulfill the services you have requested
  • You have the right to access, rectify or erase your personal data
  • You have the right to data portability
  • You have the right to withdraw consent at any time
  • You have the right to lodge a complaint to a supervisory authority

Visitors to our websites

Napton Narrowboats, the trading name of Metalacre Ltd. takes your privacy seriously.

When someone visits our websites, we collect standard internet log information and details of visitor page use patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

We will not associate any data gathered from this site with any personally identifying information from other sources.

If we do want to collect personally identifiable information through our website, we will be clear about this, and will only do so to answer your questions or booking enquiries, EG. Using the address you provide to send a brochure, or an email address or phone number to confirm availability or make a booking for you.

If we wish to use your contact details for our own marketing purposes, this will be by positive opt-in. You will have the option to withdraw your consent to this at any point.

Information provided by you when making an enquiry?

What information we hold about you.

  • Name, address, telephone numbers, email address(es). If applicable, which advertising source led to your contact with us.
  • If you book a holiday with us, we will also collect information pertaining to the booking, such as number of adults / children in the party and any special requirements.
  • Payment data (EG, credit card details) are only used to process your payments, and not stored. Paper records of any payment data, such as on a booking form are shredded once payment is taken.

What we do with this information and how we process it.

  • Data is stored on our in-house private servers for our own use.
  • We will use your data to provide the services you require, such as sending you brochures, emailing booking confirmations and payment reminders.
  • We will also provide such information as necessary to our bookings partners (Hoseasons, Waterways Holidays) to enable them to complete their obligations. We will not provide your information to other third parties, unless required to by law.
  • We may also use your data in derived reports to better understand our business. For example, to find out what proportion of our customers come from which countries, or how many of our customers have booked with us before.
  • If we have your consent, we may also use your information to send you information about special offers, competitions, newsletters or similar. You will have the option to withdraw your consent to this at any point. We will not provide your information to third parties, other than our bookings partners as stated above.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The list below explains the cookies we use and why.

PHPSESSID
This cookie is part of the scripting language that runs our site, and allows information to be passed between pages as you navigate through the site. For instance, should you use the online booking enquiry form, if you need to go back and correct any information on the form, this cookie helps by ensuring you don't have to type in all the information again. This cookie does not store any personally identifiable information and is deleted when you close your browser.
javascript_enabled
This cookie is placed by our website so that we know whether your browser is capable / configured to use Javascript, a website scripting language that allows enhanced functionality on our site. If we know your browser does not use javascript, we can use alternative means of giving you the information and functionality you want from our site. This cookie does not store any personally identifiable information and is deleted when you close your browser.

How can I disable Cookies?

If you want to, you can disable cookies from your browser and delete all cookies that are stored on your computer. You can do this as often you want to.

To find out how to do this for your particular browser you can go to "help" on your browser's menu or you can visit http://www.allaboutcookies.org/manage-cookies/ .

What happens if I do disable Cookies?

You need to be aware that if you choose to disable cookies from your browser it may prevent you from taking full advantage of the this website, as some of the areas of the website may fail to fully work for you. Therefore, please be aware that if cookies are disabled we may be unable to provide certain services which you have requested.

External Websites

For the convenience of our visitors, there are links on our website to 3rd party sites that provide more information that you may find useful. Napton Narrowboats cannot be held responsible for the contents of those sites.