Notify us and Hoseasons, who operate the Scheme for us, in writing immediately the circumstances arise. You will need to provide documentary evidence, including medical certificates where appropriate, to support your claim. If you need to curtail your holiday you must return the boat to the boatyard before returning home.
Should the reason be a qualifying one under the Cancellation Scheme, then you will need to fill in a claim form and submit it to Hoseasons. To print the Form, firstly go the the Hoseasons Terms and conditions at http://www.hoseasons.co.uk/assets/UK-Boats-Terms.pdf.
Section 8(b) gives information on qualifying reasons and instructions on how to claim.
You can call Hoseasons customer services on 0345 604 3881